Return, Refund, and Exchange Policy

At Darucci Jackets, we want you to be completely satisfied with your purchase. If the fit is not quite right or you change your mind, our return and refund process is straightforward, transparent, and fully outlined below. 

1. Return Window

You have 7 calendar days from the date your tracking status shows delivered to request a return or exchange. If 7 days have passed since delivery, we unfortunately cannot accept returns or offer refunds/exchanges. 

2. Condition of Returned Items

To qualify for a return or exchange, items must meet the following criteria: 

● The jacket must be unworn, unwashed, and in its original, brand-new condition.

● All original product tags, designer labels, and security tags must remain securely attached.

● The item must be returned in its original protective packaging.

● Items showing signs of wear, makeup, perfume/cologne odors, smoke, alterations, or missing tags will not be approved. Rejected items will be returned to the customer at their expense.

 

3. Return Shipping Costs

Return Scenario	Who Pays Return Shipping?	Refund Amount
Defective, Damaged, or Wrong Item	Darucci Jackets (Prepaid label provided)	100% Full Refund
Customer Remorse (Wrong size, changed mind, fit issue)	Customer (Customer-selected tracked courier)	No Refund

 

● Defective or Damaged Products: Defective or Damaged Products: If your jacket arrives damaged or we sent the incorrect size/item, notify us within 48 hours of delivery. We will provide a prepaid shipping label and cover all costs, and you will be eligible for a full refund. 

● Customer Remorse & Sizing Responsibility: Please review our size guides carefully before placing an order. If you select the wrong size during checkout, or simply change your mind, we do not issue refunds under any circumstances. It is entirely the customer's responsibility. Darucci Nyc is not liable for incorrect size selections. In these cases, you are only eligible for a size exchange, and you are responsible for the actual return shipping postage using a traceable courier service.  

4. How to Start a Return / Exchange 

To ensure your request is tracked and processed without delay, please follow these steps:

1. Submit Request: Email info@daruccijackets.com with your Order Number, reason for the request, and photos (if the item arrived defective or damaged).

2. Receive Authorization: Our team will review your request within 24 business hours and email you the designated return shipping address along with instructions.

3. Pack & Ship: Securely repack the jacket in its original box with all tags intact. Mail the package using a trackable courier service and email the tracking number back to us.

Important: Do not return packages to the manufacturer or the original shipping courier address without prior authorization from our support team. 

5. Refund Process & Timelines

● Inspection: Once your returned package arrives at our warehouse, please allow 1 to 2 business days for our team to inspect the condition of the jacket.

● Approval & Notification: Once inspected, we will notify you by email whether your refund is approved or rejected.

● Payout Timeline: Approved refunds are issued immediately to your original payment method (Credit Card, Debit Card, or PayPal). Depending on your bank or credit card issuer, funds typically reflect in your account within 5 to 7 business days. 

 

6. Exchanges If you need an alternate size or style due to ordering the wrong size:

● Follow the standard return procedure above. Please note that shipping costs for exchanges due to wrong size selection are the responsibility of the customer.

● Once your original item is received and accepted, you can either place a new order on our website immediately for faster fulfillment, or inform our support team via email (info@daruccijackets.com) to dispatch an exchange replacement once the return arrives.

7. Late or Missing Refunds

If 7 business days have passed since receiving our refund confirmation email and you still do not see the credit: 

1. Re-check your online bank statement or mobile banking app. 

2. Contact your credit card company or banking institution, as processing times can vary before transactions post. 

3. If you have completed both steps and need further assistance, please contact us at info@daruccijackets.com. 

Business Contact Information 

Brand Name: Darucci NYC
Physical Address: 151 Orchard St, New York, NY 10002, United States
Phone: +1 (646) 830 3150
Email: info@daruccinyc.com
Customer Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)